All Coast Hire Privacy Policy

All Coast Hire respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles under the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information and applies to all your dealings with us whether the dealing is through your personal visits to our Hire Centre, by telephone, mail, or our website.

We collect your personal information from our hire agreements, our credit forms, or what you tell us or show us when you telephone us, visit our hire centre, or browse on our website. We also collect personal information from credit reporting agencies and from searches we conduct, including the PPS Register. When you are making enquiries about our products and services, hiring our vehicles or retaining our services we may ask for some or all of the following, to identify and/or contact you.

• Your name, street address, email address, telephone, mobile and facsimile numbers, your company, or business name.
• Details of your Driver’s Licence, or a photocopy or digital image of it, so that we can confirm your identity, your residence, and relevant licences or operator competency certificates.
• Your credit card details for the purpose of paying for your hires and service purchases from us may be tokenised, and if so, the token will vest in and remain the property of All Coast Hire. 

If you apply for a credit account with us, in addition to the information above, we may ask for:

• Your bank account details.
• Trade references.
• Company director’s name and address details. 

All information sought is required for our business purposes, which includes:

• responding to your enquiries or requests.
• account creation.
• to provide you with the best service experience possible.
• internal accounting and administration.
• to evaluate the needs of our customers and to meet those needs.
• to protect all parties from fraud.
• Direct Marketing.

When you visit our website, we may collect information which you input and provide to us. We may also collect cookies from your computer which enable us to tell when you use the website and also help us to customise your website experience. As a general rule however, it is not possible to identify you personally from our use of cookies.

We assume we have your consent to use your personal information for the above purposes, in particular, for the purposes of sending information to you about our products and services, unless you advise us not to.

If you do not want us to contact you or send you information, please let us know by emailing info@allcoasthire.com.au

All Coast Hire equipment, vehicles may contain on-board devices such as a GPS Monitoring Device, which enable us to see our fleet location with near real-time GPS monitoring and receive certain information from the vehicles, including geolocation and other data including but not limited to speed, battery voltage and ignition status of such Equipment.

By hiring any vehicles from us you expressly agree to All Coast Hire using a GPS Monitoring Device on such vehicles during the rental period, and to us collecting, using and retaining information from the GPS Monitoring Device, and that All Coast Hire is the owner of that data.

Information from the GPS Monitoring Device may be used:

• to notify us that the vehicle requires maintenance and/or servicing.
• to provide information regarding the vehicle’s location in the event that it is stolen, is not returned at the end of the hire period or is being used unlawfully.
• in the event of an accident or incident relating to the vehicle during the hire period, e.g. to verify the location of the vehicle at the time of the alleged accident or incident.
• to identify the exact location of the vehicle in the event of a reported breakdown and to provide that location to breakdown service technicians.
• to identify whether the vehicle is being used in an area prohibited under the hire contract conditions or in a manner that does not comply with manufacturer’s specifications or the terms of hire.
• for any other purpose permitted under the Privacy Act or any other law.

As a general principle, All Coast Hire will not provide any unrelated party (including any overseas recipients) with any personal information it has collected about you. Exceptions may occur where:

• All Coast Hire believes in good faith that you have consented to the information being shared;
• We use external service providers e.g. mailing houses to mail promotional material to you. In this situation, information will be provided to our external service providers on a confidential basis for the purposes of our business only, and we will take reasonable steps to ensure that it is dealt with according to the same high standards regarding your privacy as we use;
• a law enforcement agency, or other government agency, is exercising its legal authority and has asked All Coast Hire to provide access to that information;
• you are in default of a hire contract or other contractual commitment to us, in which case we may need to release your details and the relevant history of your transactions with us to our legal advisers, debt collection agencies, credit reference bodies, or industry associations.
• we are asked to share that information with a credit bureau or reporting agency.

All Coast Hire also uses Google Analytics to collect and process information. For further details please view “How Google uses data when you use our partners’ sites or apps” (located at www.google.com/policies/privacy/partners/ ).

Other than the purposes above, we will not disclose your information unless with your consent, or as required or authorised by law. 

Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.

Keeping your personal information accurate and up to date

If you find that the information we hold about you is inaccurate, incomplete, or out of date, please let us know, and we will take reasonable steps to correct it.

If you have any queries or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us on 0488 678 688, or you may write to us at:

Shed 12, 38 Kendor St, Arundel, Qld, 4214. Alternatively, email info@allcoasthire.com.au.